Frequently Asked Questions
Helpful information about men's accessories, sizing, materials, orders, shipping, returns, refunds, and customer support.
Who operates Tovqera?
Tovqera is operated by Beijing Yuhelong Technology Co., Ltd.
What does Tovqera sell?
We offer wallets, card holders, belts, ties, tie clips, cufflinks, key pouches, business card holders, and portable key accessories.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about belt sizing before ordering?
Yes. Contact customer support with the exact product name and the sizing information you would like clarified.
Will leather look exactly the same as the photos?
Not always. Leather grain, tone, and surface character can show small natural or manufacturing variations.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if an accessory arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.