Contact Us

Our customer-support team can assist with questions about product dimensions, belt sizing, card capacity, leather or textile materials, hardware, tie dimensions, cufflink compatibility, care, ordering, payment, shipping, tracking, delivery, returns, refunds, privacy requests, and other store-related matters. Email is generally the most useful option when your question involves an existing order because you can include your order number, product name, photographs, and other relevant information in one message.

You may also contact us by phone using the number shown below. If you are calling about an order, please have your order number and the email address used at checkout available so we can understand your request more quickly.

If you would like additional information before placing an order, include the exact product name and explain what you would like to know. Useful questions may relate to dimensions, belt length, strap width, card-slot count, wallet thickness, buckle type, tie length, tie width, cufflink fastening, key-pouch capacity, or material care.

Please review the product page first, as many details are listed there. If something remains unclear, contact us and we will review the available product information with you.

If you are asking about a wallet or card holder, include the exact product name and the number or type of cards you plan to carry. Capacity and thickness can vary depending on card type, cash, receipts, and other contents.

For pop-up card cases, review the listed mechanism and dimensions before ordering.

If you need help understanding belt sizing, include the exact product name and review the measurement guidance shown on the product page. Belt size labels can differ from trouser sizes.

Measuring a belt that already fits well is often more useful than relying only on a general clothing size.

If you have questions about tie dimensions, material, tie-clip size, cufflink shape, fastening method, or compatibility, include the exact product name. Cufflinks should be used with shirts designed for cufflink fastening.

Metal and decorative finishes may show small differences under different lighting conditions.

For order-status questions, address corrections, change requests, cancellation requests, payment concerns, or shipping questions, include your order number and checkout email address. This helps us locate the purchase and review the relevant information efficiently.

If an order has already entered processing or fulfillment, changes or cancellations may no longer be possible. If tracking information has been issued, include the tracking number when asking about delivery progress.

If you have a question about delivery progress, first review any tracking information provided for the order. Carrier scans can sometimes update after a delay because of high-volume periods, customs processing, weather conditions, or local delivery events.

When contacting us about a shipment, include your order number, tracking number where available, and a short description of the issue.

If your order arrives with visible damage, missing components, the wrong item, or another issue, contact us promptly. Please provide your order number, a short explanation of the problem, and clear photographs when relevant.

Useful photographs may include the full item, damaged leather, stitching, buckle, clasp, metal finish, pop-up mechanism, cufflink fastening, packaging, or shipping label.

We may request additional information when reasonably necessary to review the issue and determine the appropriate next step.

If you have questions about leather, silk, woven textiles, metal hardware, decorative stone, or other materials, contact us with the exact product name. Different materials require different care methods.

Avoid unnecessary moisture, harsh chemicals, abrasive cleaning, or improper storage unless the product instructions specifically permit them.

Please contact customer support before sending any merchandise back. A return should not be sent automatically to the registered company address. If a return is approved, customer support will provide the applicable return instructions and destination.

Return eligibility may depend on the product, its condition, signs of wear, stretching, creasing, scratches, stains, odors, missing components, damage after delivery, or other changes that affect resale condition.

If a refund is approved, it is processed through the applicable payment method used for the original order. The time for funds to appear may vary depending on the payment provider or financial institution.

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may need information that reasonably verifies your identity or your relationship to the relevant order or account.

Please avoid sending unnecessary sensitive information by email. Provide only the information reasonably needed for us to understand and review your request.